M&M Sourcing – Return & Refund Policy

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At M&M Sourcing, we value the trust and long-term relationships we build with our clients. We always strive to deliver high-quality apparel products, samples, and sourcing solutions that meet your expectations. However, we understand that in rare circumstances, issues may arise during production, delivery, or handling.

To maintain transparency and confidence, we offer a Return & Replacement Policy to address such cases fairly and efficiently.

1. Eligibility for Return or Replacement

You may request a return or replacement if your received items meet any of the following conditions:

  • Product is damaged, defective, or not as per approved sample.
  • Wrong product or incorrect shipment has been delivered.
  • Design or color mismatch compared to confirmed order specifications.
  • Labeling or packaging errors that affect product usability or presentation.

Please note that returns or replacements are applicable only for valid cases verified by M&M Sourcing’s Quality and Compliance team.

2. General Return Conditions

To qualify for a return or replacement:

  • The request must be made within 3 business days from the date of delivery.
  • The items must be unused, unwashed, and in original condition, with all tags, labels, and packaging intact.
  • All returned goods must include the original invoice, packing slip, and any related documentation.
  • If a shipment includes free or promotional items, they must also be returned.
  • Returns are accepted only after inspection and approval by our internal quality control team.

Products not meeting the above conditions may not be eligible for return or replacement.

3. Return and Replacement Process

To initiate a return or replacement:

  1. Contact M&M Sourcing Customer Service at [Insert Email Address] within 3 business days of receiving the goods.
  2. Provide your order reference, photos, and a description of the issue.
  3. Our team will review your case and arrange inspection or collection (if applicable).
  4. Once the product is received and verified, we will either:
    • Replace the product with a new one (subject to stock availability), or
    • Issue a refund or credit note, depending on the situation.

4. Replacement and Stock Availability

  • Replacements depend on availability of stock or production capacity.
  • If replacement is not possible, a full refund will be processed.
  • For customized or bulk orders, replacement timelines will be discussed individually.

5. Refund Policy

Refunds are processed only after a successful inspection and validation of your return.

  • Cash on Delivery (COD) orders are not eligible for refund since no prepayment was made.
  • For payments made via bank transfer, mobile banking, or online methods, refunds will be issued to the original payment source.
  • If a duplicate payment occurs due to a technical issue, we will refund the excess amount immediately after verification.
  • Refunds are typically processed within 7–10 working days after approval.

Please note:

  • Shipping, inspection, or handling charges are non-refundable.
  • Refund values are limited to the invoice amount of the returned goods only.

6. Non-Returnable Items

The following items are not eligible for return or replacement:

  • Products customized or produced according to specific buyer requirements.
  • Samples approved and signed off before bulk production.
  • Products damaged due to mishandling after delivery or storage under improper conditions.

7. Quality Assurance and Inspection

All returns are subject to evaluation by our Quality Control Department.
M&M Sourcing reserves the right to decline any return if products fail to meet our policy conditions or show signs of use, alteration, or tampering.

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